Withdraw cash without a card +

You forgot your card and you need money urgently? We shall help you!

1) In the mobile and internet banking, it is necessary to initiate a transfer to a contact (to own mobile phone number);

2) When making a transfer to a contact, the recipient shall receive a message informing of the receipt of a transfer, wherefore it is necessary to click the link. In a standard way, either the application or a web-version of the mobile and internet banking shall open, reflecting the amount of a transfer and a receipt button.

3) When clicking the “Receive money” button, the System will offer two ways to enter the app: А) Receive as a guest; В) Enter to receive money (as a user).

4) At selecting of the way of receipt, the option of sending the money out to a card will be available, as per standard procedure. If the amount of transfer is over KZT 1,000, the option of money receipt via ATM, i.e. a non-card transaction, shall be displayed.

5) When selecting the way of receiving money via ATM, the system shall open the window to generate a code for receipt of money. The code shall be valid within 10 minutes upon expiration whereof it is required to generate a code in the application once more.

6) On the ATM, please select “Cash transactions”, and “Withdraw cash without a card” to receive money, where it is required to enter the generate code. Then, the recipient will get an SMS code, which will be valid within 3 minutes.

7) An SMS code should also be entered on the ATM, whereupon the funds shall be withdrawn.

8) The ATM shall give out the amount as per the availability of banknotes, however no more than the amount of transfer.

Example: a transfer of KZT 10,200 was made; an ATM gives out KZT 10,000, since in our ATMs, there are no denominations of KZT 200. For the balance of KZT 200, the system will generate a new SMS message informing that a transfer of KZT 200 was received, and you will have to undergo a second operation to receive money. In this case, the balance is less than KZT 1,000; if you select to receive money, the system will offer only a transfer to a card.

If, after the transfer is made to a contact, 24 hours pass and no transfer is received, the amount, or the balance of the amount that the user did not withdraw when selecting the “Receipt at ATM” service, will be returned to the sender.

Transfers +

1. What types of transfers can I make in a mobile application?

You can make transfers between your accounts opened with ForteBank JSC; make interbank transfers* to accounts opened with Kazakhstan banks or to any payment cards; a transfer to a contact (mobile phone number) opened with other banks around the world (except for payment cards of those countries where banks have restrictions on crediting of transfer funds).

Please pay attention: when making interbank transfers, funds may be credited within up to three business days.

2. Is it possible to make a transfer to a contact (mobile phone number)?

You can make a transfer to a contact. When making a transfer, select the source of funds debiting; when you add a recipient, the “Contact” button will be available, where you need to specify the phone number whereon you want to make a transfer, or you can choose the valid one from the phone directory; it is required to indicate the first name and the last name of the recipient.

The recipient will receive a message about the transfer, where, by having clicked the link, he/she will have to enter the ForteBank application. It is possible to enter “As a guest”, or “Log in as a user” (upon being registered). The recipient can send this amount out to any Bank’s card, or if the transfer amount is more than KZT 1,000, the amount may be received from ForteBank ATM without a card (the process is described in more detail in the “Withdraw cash without a card” section).

3. Is it possible to make transfers in the mobile application from payment cards issued by other banks?

Yes, you can add your card issued by other Kazakhstan banksas a source of the transfer. To be able to make a transfer, another bank’s card must support the 3DSecure mechanism and have an open access to internet transactions.

4. Is it possible to use a third person’s ForteBank JSC card for transfers?

Unfortunately, someone else’s ForteBank JSC card cannot be used as a source of transfer, only the cardholder can do this.

5. Is it possible to send an interbank transfer (SWIFT) from a current account outside the Republic of Kazakhstan?

Interbank SWIFT transfer is carried out only at branches of the Bank.

6. In which case does the transfer require the CVV/CVC code entry and card validity period?

The CVV/CVC code and the validity period of the card are entered only if the card is added as the source (sender) of the transfer, and are not required when you add the card as a recipient.

7. What is the maximum amount that I can transfer?

Transfer transactions limits are as follows:

Name of the limit Default value Maximum permitted value
Transfers between accounts of the same customer
Limit on interbank transfers between accounts of the same customer made via MIB per diem (except for transfers made from the savings account) Not limited
(Within the total limit on the account)
Not limited (Within the total limit on the account)
Limit on transfers made from the savings account (deposit) to the current account via MIB per diem KZT 500,000/USD 1,250/EUR 950/GBP 800/RUB 60,000
(up to the minimum required balance on a deposit)
KZT 2,000,000/USD 5,000/EUR 3,750/GBP 3,250/RUB 250,000 (up to the minimum required balance on a deposit)
Transfers to third person’s accounts
Limit on transfers to a third person’s current account per diem KZT 500,000/USD 1,250/EUR 950/GBP 800/RUB 60,000 KZT 2,000,000/USD 5,000/EUR 3,750/GBP 3,250/RUB 250,000 (however within the total limit on the account)

8. What fee is charged for making of payments and transfers?

For payments, no fee is charged. Fees for transfers are as follows:

Money transfers (Visa Direct, MasterCard MoneySend) (for bank customers):

  • from cards issued by RK STB to ForteCard cards – KZT 0
  • from ForteCard cards to cards issued by RK STB – 0.9%, min. KZT 150, max. KZT 750
  • from ForteCard cards to cards issued by foreign banks – 0.9%, min. KZT 750
  • from cards issued by RK STB to cards issued by RK STB – 0.9%, min. KZT 250, max. KZT 750
  • from cards issued by RK STB to cards issued by foreign banks – 0.9%, min. KZT 950

Money transfers (Visa Direct, MasterCard MoneySend) for ForteCard Credit

  • from ForteCard cards to ForteCard Credit cards – KZT 0
  • from cards issued by other banks to ForteCard Credit cards – KZT 0
  • from ForteCard Credit cards to ForteCard cards – 2.0%
  • from ForteCard Credit cards to cards issued by RK STB – 2.0%, min. KZT 500
  • from ForteCard Credit cards to cards issued by foreign banks – 2.0%, min. KZT 700

Transfer operations on ForteCard Credit in mobile and internet banking:

  • between accounts of the same customer – 2.0%
  • between accounts of different customers – 2.0%

Money transfers (Visa Direct, MasterCard MoneySend) on Express Instant:

  • from cards issued by RK STB to Express Instant cards – KZT 0
  • from Express Instant cards to ForteCard cards – 4.5%, min. KZT 200
  • from Express Instant cards to cards issued by the RK STB – 4.5%, min. KZT 200
  • from Express Instant cards to cards issued by foreign banks – 4.5%, min. KZT 750
  • from cards issued by RK STB to cards issued by RK STB – 0.9%, min. KZT 250, max. KZT 750
  • from cards issued by RK STB to cards issued by foreign banks – 0.9%, min. KZT 950

Transfer operations on Express Instant in mobile and internet banking:

  • between accounts of the same customer – 4.5%, min. KZT 500
  • between the accounts of different customers – 4.5%, min. KZT 500
  • interbank transfer – 4.5%, min. KZT 500

Money transfers to a contact (mobile phone number) (for bank customers):

  • from ForteCard cards – 0.9%, min. KZT 150
  • from cards issued by RK STB – 0.9%, min. KZT 250
  • from Express Instant cards – 2.0%, min. KZT 200

Money transfers (Visa Direct, MasterCard MoneySend) (for bank non-customers):

  • from cards issued by RK STB to ForteCard cards – KZT 0
  • from cards issued by RK STB to cards issued by RK STB – 0.9%, min. KZT 250
  • from cards issued by RK STB to cards issued by foreign banks – 0.9%, min. KZT 950

Money transfers to a contact (mobile phone number) (for bank non-customers):

  • from cards issued by RK STB – 0.9%, min. KZT 250

Transfer operations (intrabank):

  • between accounts of the same customer – KZT 0
  • between accounts of different customers – KZT 0

Interbank transfers:

  • in national currency – 0.3%, min. KZT 500, max. KZT 3,500

Please note that when you make a transfer to ForteCard cards, ForteBank does not charge a fee, however the issuing Bank may charge a fee for the transfer.

9. How can I find out the conversion rate applied for transfers?

You can see the conversion rate in the left menu in the “Rate of Exchange” section. When you make a transfer between your accounts in different currencies, you will see the conversion rate on the transfer amount input screen.

The conversion rate is applied for non-cash transfers between accounts. It differs from the exchange rate of purchase/sale of the currency in cash applied in the bank outlet.

10. Why doesn’t the intrabank transfer from current account to current account pass through?

When making intrabank transfers, with the participation of current accounts, the currency of the sender’s current account and of the recipient’s current account should be the same.

11. Why did the interbank transfer from the current account pass through, but was not received on the current account with the receiving bank after three business days?

When making interbank transfers, with the participation of current accounts, the currency of the sender’s account and of the receiver’s account (preferably) should be the same, this needs to be clarified in advance. When sending the transfer to the receiving bank, the sending bank cannot identify the currency of the recipient’s account (if, for instance, the transfer was sent in KZT to USD account with another bank, the receiving bank may not credit the funds, and money either shall return to the sending bank, or remain “on demand” at the receiving bank until the customer applies to the receiving bank for a refund).

12. Why doesn’t the transfer pass through from a deposit in favor of a third person?

Transfers from own deposit cannot be made in favor of third persons, the transfer can be made only to own current or card account.

Payments +

1. Who can I make a payment to in a mobile application?

You can pay in favor of more than 320 different service providers by clicking the button on the main screen and selecting the “Make a payment” option. Then, select the region and the vendor from the list, and enter the payment details (personal account, contract number, phone number or other), whereafter the template of your payment will be created, and you will be asked to select the account – the source of payment. After the payment is made, the payment template will be saved and you will not have to enter the vendor’s details again upon subsequent payment.

2. Is it possible to pay 50% of the fine for traffic violation, as well as to receive a notification of the presence of new accrued fines for traffic violation?

If you pay a fine for traffic violation in accordance with the statutory period with the possibility of payment of 50% only, the amount for payment will be reflected with a 50% discount.

Description of the process of fine verification and payment: Enter the mobile or internet bankingselect the function to make a payment click “Add a provider” select the region with the use of the search, look for “Fines for traffic violation”, or through the “Browse categories” select the category “Payment of fines” select one of the 6 methods of verification and payment of the fine for traffic violation, assume by IIN come up with the name of the template enter IIN (in case of absence of fines for traffic violation, an information message will be displayed) save the template with the date specified select the source of funds debiting select the fine to pay, where in the description of violation, the amount for payment is stated enter the amount in accordance with the one stated in the description of violation confirm the payment.

Based on the above-described process to save the template, to find and pay a fine for traffic violation, when new fines appear, you will receive an SMS message stating the amount of the fine.

3. Is it possible to pay administrative fines?

Yes, there is a service for the search and payment of administrative fines in accordance with the Legislation of the Republic of Kazakhstan. The search is carried out by entering IIN.

4. Is it possible to make payments to the budget (taxes, compulsory social medical insurance, obligatory pension contributions)?

Unfortunately, at the moment this service is not available, however in the near future it will be implemented.

5. Is it possible to carry out payments in the mobile application from bank cards issued by other banks?

Yes, you can add your card issued by other Kazakhstan banks as a source for payment. The card of another bank must support the 3 DSecure mechanism, and the access to internet operations should be open.

6. How can I replenish the balance of cellular communication if I do not know the operator of the service provider?

There is a service in the “Mobile communication” section, the “Cellular communication” service which determines the service operator by telephone number.

7. Can I pay for the chocolife.meorder?

You can pay for chocolife.me orders. The service is in the category of “Online stores”.

8. I would like to make donations to the “Red Crescent Society of the Republic of Kazakhstan” charitable fund, how is this possible?

In the “Charitable Funds” section, you can make donations to the “Red Crescent Society of the Republic of Kazakhstan” charitable fund, as well as to other funds displayed there.

9. Is it possible to pay in favor of the bookmaker’s office?

Yes, you can make a payment in favor of the following bookmaker’s offices:

1)Olimp;

2)Parimatch.kz;

3)PROFIT BETTING;

4)Fairplay (www.fairplaykz.com);

5)Tennisi.kz;

6)Gol+Pas.

10. I was billed for the repair of plastic windows, but this entity is not in the list of service providers, what should I do?

If you have an invoice with all the banking details of the supplier listed, you can use the “Transfer money” service. It will be necessary to select the transfer to the account of a legal entity, and step by step to fill in all the details, in the field “Contract number” you can indicate the number of your contract or account number, this information will be displayed in the payment purpose when the money is received on the account of the entity.

11. Can I pay in favor of KazAvtoZhol, so as not to waste time at the checkpoint when traveling to Borovoye?

You can pay for KazAvtoZhol services. The service is available in the “Other” category.

ForteBank Credit Card +

1.Where can I apply for a credit card of your Bank?

You can apply for a credit card on the Bank’s website www.forte.bank or at any outlet of the Bank branch.

2. What documents are required to issue a credit card?

You only need to provide the Bank with an identity card*.

* The Bank may request for additional documents

3. How much is the credit limit I can get from the Bank?

You can get a credit limit of up to KZT 3,000,000 depending on your income.

4.What is the interest rate?

The interest rate on the credit limit is 24.99% per annum (AER is 28.12% and over)

5. What fee should I pay to the Bank for issuing of the credit card?

There are no arrangement fees, maintenance fees and fees for credit card issue stipulated.

6. How much does the SMS-notification service cost, and is there a subscription fee on the credit card?

These services are provided by the Bank at no charge.

7. Is it possible to use the amount of the credit limit for repayment of the loan/credit limit at another Bank (refinancing)?

Yes, for our credit card is a universal payment instrument and provides the possibility of paying off your current debt on unsecured loans in other banks (refinancing).

8. How can I repay debt on a credit limit?

You can choose independently the method of depositing money to the account of debt repayment under the contract:

Transfer in ForteBank mobile banking

Transfer in ForteBank internet banking

Through ForteBank terminals

Transfer from another card

Through ATMs supporting Cash-in function

At any branch of ForteBank

9.What is the minimum payment?

The minimum payment is at least KZT 2,000 and is calculated as the sum of the following: 1% of the used credit limit plus accrued interest for the actual number of days of using the credit limit. The minimum payment is paid by the 25th day (inclusive) of the month following the month of using the credit limit. If the balance of the debt is less than KZT 2,000, then the minimum payment is equal to the amount of the entire debt under the contract.

10. Can I pay my credit card debt in amount of more than the minimum payment?

Of course, you can repay the debt on the credit limit in any amount, but no less than the minimum amount set.

11.What is the grace period?

It is a service that allows you increase your financial possibilities absolutely free of charge, i.е. interest on the credit limit is not paid. You can spend money on any of your expenses, current or unplanned, for 55 days absolutely free. The grace period shall be valid in the event of early full repayment by you of the entire amount of debt under the credit limit received in the reporting month, within the period from the 1st day of the reporting month to the 25th day of the next month, but no longer than 55 calendar days.

12. How can I track the amount and maturity of the credit limit?

With the help of mobile and internet banking;

Every month on the 1st day, an SMS shall be sent to your number informing of the amount of debt;

By having dialed 7575, a toll free number from your mobile phone.

13.How can I find out whether the payment on the credit card has been credited, and find out the amount of available credit limit?

With the help of mobile and internet banking;

Every month on the 1st day, an SMS shall be sent to your number informing of the amount of debt;

By having dialed 7575, a toll free number from your mobile phone.

14.Is there Сashback on the credit card?

Of course, by using our credit card as part of non-cash payment for goods and services, you can receive up to 15% of Cashback. A full list of partners is on the Bank’s website www.forte.bank.

15. What are the conditions for early repayment of the credit limit?

You can close the credit limit prior to maturity at any time without any penalties.

16.What sanctions are applied for the delay in payment on the credit limit?

In case of late payment of the debt on the credit limit, the contract stipulates accruing of a penalty of 0.5% (before the expiration of 90 days of delay), and of 0.03% of the amount of the overdue payment for each day of delay (upon expiration of 90 days of delay), however no more than 10% of the amount of funds issued under the Contract, within the established credit limit for each year of the Contract effect.

17. What if I lost my credit card or if it was stolen?

You may instantly use the service of blocking in mobile and internet banking, as well as block the credit card by calling 7575, a toll free number from your mobile phone.

18.How can I activate the card?

Perform an operation with entering of a PIN code on any ATM (balance request, withdrawal of money)

19. Can I withdraw money from a credit card in cash?

Of course, you can withdraw cash from ATMs of any bank within the established amount of the credit limit.

20. Can I use a credit card while in another country?

Of course, you can, since the Bank issues credit cards of the international MasterCard system. You can use cards of this payment system all over the world in trade organizations accepting the cards of MasterCard for payment, as well as withdraw cash from ATMs of any of the Banks.

21.How many times can I use the card? Are there any restrictions on the number of purchases?

You can use your card multiple times, making purchases within the credit limit. There is no need to postpone the next purchase until the full repayment of your debts on the previous purchase. Each time you return the amount of the principal debt, you restore your available credit limit for the returned debt, and you can again pay for goods and services within the limits available to use.

ForteBank instant loan +

1.Where can I apply for an instant loan in your Bank?

You can apply for a loan independently with the help of mobile and internet banking, on the Bank’s website www.forte.bank, or at any branch of the Bank.

2. What documents are required to get an instant loan arranged?

You only need to provide the Bank with an identity card*.

The Bank may request other documents in addition.

3. How much can I get on an instant loan?

You can get a loan amounting from KZT 100,000 to KZT 5,000,000

4.What is the rate of interest on an instant loan?

The interest rate ranges from 0.1% to 32.99% (the annual effective rate is from 10.1%).

5. What fee should I pay to the Bank for provision of an instant loan?

The arrangement fee ranges from 0% to 7.75% of the loan amount.

At the same time, the Bank offers to get an instant loan without any fees.

6. For how long can I get an instant loan?

You can get a loan for a period of 6 to 60 months

7. Can I refinance the loan from other bank at your Bank?

Yes, it is possible to refinance your loan from other second-tier banks, while you can significantly reduce the monthly debt burden on your obligations.

8.How can I repay the debt on an instant loan?

You can choose independently the method of crediting money to the account of debt repayment under the contract:

Transfer in ForteBank mobile banking

Transfer in ForteBank internet banking

Through ForteBank terminals

Transfer from another card

Through ATMs supporting Cash-in function

At any branch of ForteBank

9. What sanctions are applied for the delay in payment on an instant loan?

In case of late payment of the debt on the credit limit, the contract stipulates accruing of a penalty of 0.5% (before the expiration of 90 days of delay), and of 0.03% of the amount of the overdue payment for each day of delay (upon expiration of 90 days of delay), however no more than 10% of the amount of funds issued under the Contract, within the established credit limit for each year of the Contract effect.

10. What if I lost my repayment schedule and bank loan agreement?

You can find out by yourself the amount of monthly payment using the mobile and internet banking. If you wish to receive a duplicate or a copy of the bank loan agreement and repayment schedule, you need to contact the Bank outlet.

11. What are the conditions for early repayment of an instant loan?

You can repay the loan prior to maturity at any time without any penalties.

12.Is it possible to change the date of a monthly payment on my loan at your Bank?

Yes, it is, wherefore you need to contact the Bank outlet.

13.How can I find out the balance of the debt on my loan?

You can find out the balance of debt by yourself with the help of mobile and internet banking, or by contacting the Bank outlet.

Deposits +

1. Is it possible to open a deposit in the mobile application?

Yes, you can open a deposit and replenish it from any of your cards through the mobile application.

2.What is the rate of a deposit opened in the mobile application?

The rate of return on deposits opened in our application is higher than for those deposits opened in the outlet, and amounts to:

1) Deposit with partial withdrawal in KZT: 10.40%;

2) Deposit without withdrawal in KZT: 10.50%;

3) Deposit with partial withdrawal and without withdrawal in USD: 1.0%;

4) Deposit with partial withdrawal and without withdrawal in EUR: 0.10%

Card limits, card blocking +

1.Where can I change the limits on the card by myself?

To change the limits on the card, you need to click on the payment card account on the main screen, and then click on the “ellipsis” sign in the upper right corner, whereafter the list of cards linked to this account will open, and go to the settings of the card whereon you want to change the limits. Only those limits that you may set by yourself are displayed here. The remaining limits can be changed by contacting the Contact Center or the Bank outlet. You can see the full list of limits in the “Tariffs and Limits” section.

2.What do I do if I lost the card?

If you have lost your card and cannot find it, block it in the application. You can temporarily block the card if you are not sure that it is lost. The temporary blocking can be removed at any time.

To do this, click on the card account on the main page, go to the additional menu (three dots in the upper right corner). Next, click SETTINGS for the card you need – here you can set or unblock your card.

3.If the card is stolen

If you are sure that the card is lost or stolen – immediately turn on a permanent card blocking!

To do this, click on the card account on the main page, go to the additional menu (three dots in the upper right corner). Then click SETTINGS for the card you need – here you can block your card. Permanent blocking is not removed, and the card will need to be re-issued.

Loss or change of the phone (smartphone/other device) whereon the mobile application is set +

1. What to do if you changed (plan to change) the phone and have set a mobile application on the new phone, and now every time you enter the application you are asked for an SMS code to enter? Thera are two solutions:

First option:

a) In the “old” phone in the application, it is necessary to use the “Forget me on this device” function.

b) In the “new” phone, at first logging into the application, when entering the login and password, click the “Remember Me” function.

Second option:

If the “old” phone does not have the option to use the “Forget me on this device” function in the application, then it is necessary to perform the following sequence of actions:

In the “new” phone, when entering the application, when entering the login and password, click the “Remember me” function -> then exit the application -> log in again using the password and SMS code (if required) -> click “Forget me on this device” -> again, when you enter the application and you enter your login and password, click the “Remember Me”

-> at logging out and then logging in the application, the SMS code will no longer be requested.

2. If I lose my mobile phone, will someone be able to access my account?

No. Since the application is protected by the password that is known to you only, but if you suspect that your password may be known to third parties, you should immediately contact the Contact Center to block the account in the MIB by dialing 7575 or 8 8000 800 819 (a call from a mobile phone is free).

Forgot password or a phone number changed +

1. What should I do if I forgot my password?

If you forgot your password, you must undergo the procedure for setting a new password by using the “Forgot password?” function. The application will require that you enter your mobile phone number and then enter the answer to the secret question, whereafter you can set a new password.

2. How can I change the main phone number that is a login for entering the MIB?

The main phone number can be changed only upon application, upon the customer personally contacting the Bank’s outlet. After that, the customer will need to complete the activation process in the MIB over again.

3. What do I do if the password is incorrectly entered (6 times) and the account is blocked?

You need to contact the Contact Center by calling 7575 or 8 8000 800 819 (a call from a mobile phone is free).

Activation/Signing up +

1. How can I sign up (get activated) in the internet or the mobile application (MIB)?

Activation is performed by the user only once during the first entering the MIB. To get activated, you must enter the application, click the “Registration” button and enter your data in succession as follows: IIN, mobile phone number (indicated by the customer when visiting the Bank) and the last six digits of the bank account or the payment card. After that, if all the data was entered correctly, your profile will be activated in the banking system and after you come up with a password and an answer to a secret question, you will be able to access the MIB.

2. What characters should the login / password / answer to a secret question consist of? How are they limited in length?

The login to enter the system is your mobile phone number. The password is a six-digit numeric code. The answer to a secret question can consist of one word only in Cyrillic or Latin (can consist of uppercase and lowercase letters).

3. What is the expiration date of the password for entering the MIB?

The password will expire in 90 days. After the expiration of the stated period, the user will be offered to change the password.

4. How those customers who used the previous (“old”) internet banking system can enter the MIB?

Those customers who used the “old” version of the internet banking system can enter the MIB by using of the previous password and the phone number that serves as a login for entering the MIB (the number that was indicated by the customer when visiting the Bank).

All about SMS informing +

1. You did not receive or receive SMS with a delay. Why?

Most likely this may be due to the following:

- the loading of networks of mobile operators (when, for example, there is a mass mailing from state bodies, the Ministry for Emergency Situations, etc.);

- the Bank number the messages are received from could be put by your device in the black list (spam), it is required to check the phone settings;

- if SMS does not come to your phone not only from the Bank, but also from other senders, you can try to reboot your device or contact your service provider;

- it is possible for SMS to be received for those customers who are roaming or who have connected a foreign number to receive SMS, but the delivery of SMS depends on international cross agreements between mobile operators and their coverage areas, the Bank does not own this information and therefore cannot guarantee 100% delivery of SMS to these customers. In some cases, due to the above circumstances, SMS can be delivered with a long delay in time;

- if SMS do not arrive or arrive with a delay, in any case, you need to contact the Contact Center by calling 7575 or 8 8000 800 819 (a call from a mobile phone is free).

2. Can I receive an SMS code having a negative balance on my mobile phone?

Be careful, some tariff plans of mobile operators do not allow you receive SMS if you have zero or negative balance on the account. You need to verify the information with your mobile operator.

3. When is it not required to enter an SMS code?

You do not need to enter an SMS code for payments of up to KZT 5,000

* and for transfers between own accounts (except for transfers from deposits).

4. How do I change my phone number to receive SMS?

The phone number for receiving SMS can be changed by the customer by contacting the Contact Center: 7575 or 8 8000 800 819.

5. Is it possible to receive an SMS code by e-mail?

No, the SMS code only comes to the mobile phone number.

6. Is it possible to disable the entering of the SMS code when entering the internet version of MIB via the browser?

No, disabling is impossible according to safety requirements.

7. What should I do if the SMS code is incorrectly entered (5 or more times) and the account in the MIB is blocked?

You need to contact the Contact Center by dialing 7575 or 8 8000 800 819 (a call from a mobile phone is free).

* For security purposes, if the amount of payments exceeds KZT 20,000 per week, the SMS code entry shall be resumed.

Receiving of check/receipt/statement +

1. Is it possible to receive a statement of the card/current/deposit account?

Yes, you can obtain a statement of any account opened with ForteBank JSC

2. For what period is it possible to receive a statement of the current/card/deposit account?

The statement can be obtained divided up by month, for a period of up to one year, as well as for an interim interval of up to 30 days. Additionally, we report that creating of a statement for an interval exceeding one month is inadvisable, since due to technical features, the device interface cannot accommodate more than a certain number of lines displayed on the screen.

3. How can I generate a check/receipt* confirming the payment/transfer after the operation is conducted?

It is necessary to click on the account, find the required transaction in the transaction list, click on it and perform the “Download check/receipt” action.

* A check is generated when a transfer or a payment is made, where one variable is indicated for payment.

A receipt is generated mainly for utility bills, where several variables are indicated for payment.

Updates, technical requirements, parameters, etc. +

1. Which browser should I use for the Internet version?

It is recommended to use Mozilla Firefox, Internet Explorer, Google Chrome.

2. If the mobile application requires an update, what does this mean?

This means that the Bank has developed a new version and in order to avoid incorrect application operation, the update must be installed.